The Best-Laid Plans Of Mice And Managers
(I’m working my first job at a fast food restaurant while still in high school. I’ve made it clear on my application that I can not work Tuesday and Thursday nights due to band rehearsals. Despite this, my manager repeatedly schedules me exclusively for these times, which leads to the following conversation.)
Me: “I need to get my schedule changed for this week, and for next week.”
Manager: “Why? You’ve come to ask me to change your schedule every week for a month. Why can’t you work when you’re scheduled?”
Me: “As I’ve made it clear on my application, and have reminded you since, I can not be here Tuesday and Thursday evenings. I’m in high school, and I have band rehearsal those nights.”
Manager: “What? You never told me that!”
(I point out several notes conspicuously taped to her door and computer.)
Me: “I’ve written you notes, reminding you that I can’t work those days, because you won’t deal with me in person. This needs to stop.”
Manager: “You should have specified!”
(Next, I point at a hand-drawn calendar which I created specifically at her request.)
Me: “You asked me to make you a calendar of dates that I could and couldn’t be here because of this issue. I wrote out a calendar for the entire semester because you asked me to. Why are you scheduling me when I have specifically asked you not to?”
Manager: “I can’t read that d*** thing!”
Me: “I’m really sorry for that, then. What’s wrong with it?”
Manager: “YOU PUT SUNDAY AT THE BEGINNING OF THE WEEK! I CLEARLY CAN’T READ THAT PIECE OF S*** CALENDAR!”
Question of the Week
Have you ever served a bad customer who got what they deserved?