The Best Customer Service Is Making Them Think It Was Their Idea
A young customer approaches my till.
Me: “Hi there!”
Customer: “Hello.”
Me: “Do you have a points card with us?”
Customer: “Yeah.”
Me: “Okay! What’s your phone number?”
Customer: “Umm… I don’t know that. But I have a phone number.”
Awkward silence. Then, the customer speaks a bit more loudly to make sure I hear him.
Customer: “Can you look it up with that?”
Me: “Yeah.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
