The Best Customer Service Is Making Them Think It Was Their Idea

, , , | Right | July 10, 2020

A young customer approaches my till.

Me: “Hi there!”

Customer: “Hello.”

Me: “Do you have a points card with us?”

Customer: “Yeah.”

Me: “Okay! What’s your phone number?”

Customer: “Umm… I don’t know that. But I have a phone number.”

Awkward silence. Then, the customer speaks a bit more loudly to make sure I hear him.

Customer: “Can you look it up with that?”

Me: “Yeah.”

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