The Beginning Of The End
Call Center | Right
| November 10, 2011
(I’ve been helping a caller with programming their phone. We are nearing the end of this lengthy, multi-step process.)
Me: “Now, you’re going to enter your number with the area code.”
Customer: “Okay.”
Me:“After you enter your number, select OK.”
Customer: “Okay.”
Me: “At this point, you can keep selecting OK until you see EXIT.”
Customer: “Okay.”
Me: “After you press EXIT, the phone is going to power off by itself.”
Customer: “But it’s been off the whole time.”
Me: *speechless*
Question of the Week
Have you ever served a bad customer who got what they deserved?
