The Bank That Doesn’t Go The Distance

(I recently moved to a city within the same state as my hometown. I had banked with a local credit union my entire life, but the closest branch to my new apartment is over an hour drive away, so I find a new credit union to bank with. It doesn’t go as planned.)

Employee: “Can I ask why you’re switching banks? Are you dissatisfied with our service?”

Me: “No, no, of course not. I’ve been beyond pleased with your services. I’ve even dragged my feet for months to do this because I love banking with you.”

Employee: “Then why the change?”

Me: “I’ve moved a considerable distance. Your closest branch is an hour drive from my home.”

Employee: “Why not make the drive if you like us so much?”

Me: “Well, for starters, I don’t own a car.”

Employee: “Can’t you borrow someone’s?”

Me: “I’m sorry; you seem to not be understanding me. I’m switching banks. Please stop questioning me like this.”

Employee: “I just don’t understand why you’re leaving!”

Me: *completely frustrated* “Because I’m not wasting two hours of my life and a large sum of money to rent a car to do my banking!”

(I eventually got someone else to help me, but I’m still baffled the first employee didn’t understand something as simple as moving!)