The Bank Of Mom And Dad
A customer is trying to buy the latest iPhone on a credit card, but it keeps declining. They look like they’re in their early to mid-twenties.
Customer: “This is so stupid! I know there is money on there!”
Me: “Maybe you can call your bank and see if there’s an issue?”
The customer is aggravated but nods. He stands to the side but isn’t letting other customers through, so they have to awkwardly squeeze past while he shouts on the phone.
Customer: “Yeah, my card is being weird.”
Pause.
Customer: “But there’s money on it!”
Pause.
Customer: “The new iPhone! I told you I needed it!”
Pause.
Customer: “What?! Unlock it now! I need it! I need it!”
Pause.
Customer: “But Moooooooom!”
Pause.
Customer: “Dad will get me the phone if you won’t.”
Pause.
Customer: “That’s what I thought.”
He hangs up and starts talking over the customer I am currently serving like they’re not even there.
Customer: “It should work now. Swipe it.”
I respond diplomatically, as I finish with the current customer.
Me: “So, sorted the problem with the bank?”
Customer: “Yeah. If one bank says no, the other will always say yes.”
The man-child got his new iPhone.
Question of the Week
Have you ever served a bad customer who got what they deserved?
