The Art Of Browsing Without A Browser
Me: “Hello, you’re through to [Broadband Company]. How can I help?”
Customer: “I’m a new customer and I’d like some help with setting up my router. I can’t get the broadband to work.”
Me: “Of course I can help you. If you want to start by turning your computer on, we’ll see what we can do.”
Customer: “What computer?”
Me: “Sir, you need a computer to access the Internet with this router.”
Customer: “No one told me that.”
Me: “Sir, how do you expect to access the Internet without a computer?”
Customer: “So you’re saying I have to buy a computer? That’s another expense!” *hangs up*
This story is part of the Technologically-Challenged roundup!
Read the next Technologically-Challenged roundup story!
Read the Technologically-Challenged roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
