The Argument Has No Legs To Stand On, Part 2
(The store where I work just hired a new employee. I am training her. We have a huge sale going on so she is running the second register next to me. A man steps up to her station, tossing a few car parts and a set of cards of the table.)
Trainee: “Hi there, did you find everything all right?”
Customer: “Fine. How much?”
Trainee: *rings it all quickly* “$82.69”
Customer: “What? Where is my military discount!” *he picks up one of the cards and waves it at her*
Trainee: “I’m sorry, because of the sale we can’t add more discounts.”
Customer: “I fought for this country. I got f****** shot at. I am not paying full price.”
Me: “Sir, that isn’t full price. You can either have the 20% Military discount or the 40% sale discount. We gave you the larger discount.”
Customer: “Have you ever been shot at? No. The hardest part of your day is counting change. And you probably get paid almost as much as I do. I nearly died to protect your stupid a** so I deserve my discount. My money is worth more than yours. This dumb b**** is going to give me what I earned!”
Trainee: *casually removes prosthetic leg* “This dumb b**** disarmed bombs. What’s my money worth?”
Customer: *goes red and silently hands over card*
Trainee: “Would you like to donate to [Disabled Veteran’s Charity] today?”
Customer: “Twenty, ma’am.”
(The line set a new hourly record for donations.)
Question of the Week
Have you ever served a bad customer who got what they deserved?