The Application Of Reality

(It is the Saturday before Christmas and the store is extremely busy. Every employee is required to work, and even the store manager is on the sales floor helping customers.)

Customer: “I need you to help me find this item from your ad.”

Me: “Certainly. Just let me finish with the customer I am helping now, and then I can help you.”

Customer: “I can’t wait for you to finish. Isn’t there someone else who can help me?”

Me: “I’m sorry, but it is extremely busy today. I will be with you as soon as I can.”

Customer: “I want to see your manager. This is unacceptable.”

Me: *pointing to the register next to me* “She is with a customer right now, but I’m sure she will be happy to speak to you once she has finished.”

Customer: “I can’t believe this! You need to hire more help!”

Me: “You are absolutely right, and as soon as I finish with this customer I will be happy to get you an application.”