The Answer Has Different Shades Of Black

| Working | May 9, 2016

(I am calling the customer service line to ask a question about a product they were advertising.)

Me: “I’m calling about [Product]. Your web site says that it comes in black/yellow but the picture of the item looks like it has a little black, some yellow, and is mostly gray. Is that right or is it a bad picture?”

Rep: “Well the product is listed as black and yellow.”

Me: “Yes, I know that’s what your web site says but the picture looks gray. Is the main color black or gray?”

Rep: “Let me grab one and check.”

(A minute later…)

Rep: “The main color is light black.”

Me: “Light black is called gray.”

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