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The Air Is Getting Heated

, , , , , | Working | March 6, 2020

(I am in the lobby of a well-known hotel when I overhear the manager talking on the phone to a customer. It has been a pretty hot day.)

Manager: “Hello, sir, what can I do for you?”

Manager: “Yes, sir, the air cons are not working currently. I’m very sorry for any inconvenience.”

Manager: “No, sir, I cannot upgrade you as we are fully booked.”

Manager: “Could you maybe open the window to let a bit of air in?”

Manager: “Yes, the window is the large rectangular thing in the wall that lets light in.”

Manager: “Please do not swear at me, sir.”

Manager: “F*** you, too, b****!” *to me* “How can I help you today, sir?”

(I left promptly and found another hotel with much nicer staff. To this day I’m still not sure whether I’m more shocked that a customer did not know what a window is or the fact that the manager was so unprofessional.)

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