The Age Of Unreason
(My coworker is working on the checkout when a young man comes in to buy some alcohol.)
Coworker: “Can I see your ID, please?”
(The customer hands over his ID. It turns out today is his 18th birthday.)
Coworker: “Ah, happy birthday! First legal drink?”
Customer: “Yes.”
(A manager walks past and overhears.)
Manager: “What time were you born?”
Customer: “Um…”
Manager: “He might not be 18 yet. Don’t authorise the sale.”
(My coworker looks at the manager, thinking she’s joking, but she’s serious.)
Coworker: “Really?”
Manager: “Yes. You know the rules about under aged drinkers!”
(The manager walks off.)
Coworker: “I’m really sorry, but I’m going to have to refuse it because she’s the manager. Come back in a few moments, though, and I’ll put it through for you.”
(He did, and the customer finally got served a few moments later, but on my coworker’s advice he went to make a complaint about the manager straight afterwards!)
Question of the Week
Have you ever served a bad customer who got what they deserved?