That’s What The Machines WANT You To Think!
I am in the long crawl of the last five minutes at the end of my shift on a Friday. It’s a busy day, I’m drained and 100% over being at work, and I guess it must be showing in my voice.
Me: “[Company], this is [My Name].”
Caller: *Long moment of silence* “Hello? Is this a recording or a real person?”
Me: *Snapping back to attention* “Oh, I’m sorry. I’m a real person.”
Caller: *Starts laughing* “Oh, okay, I just… You sounded so even and flat a minute ago, I was confused!”
Me: “Let me say something spontaneous for you; onomatopoeia! Photocopier! Edward Scissorhands!”
This elicited more laughter, and the call continued as normal, and before I knew it my last five minutes were over!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.