That’s Usually How Messages Work
(I’m a department manager in a small health food store. We’re small enough that whoever is closest to the phone picks it up.)
Me: “Hello, thank you for calling [Store].”
Customer: “Hi, is [Other Manager] there?”
Me: “No, she’s not. Can I take a message?”
Customer: “I guess. Will you actually give it to her?”
Me: “Uh… Yes?”
(No, sir, I’m going to write it down and put it directly into the shredder.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
