That’s The Way The Cookie Repeatedly Crumbles
(I’m a cashier at the local grocery store. Today I’m training a new employee on how to use the register. A woman comes up with a box of cookies. I scan it.)
Woman: “No! The price on those is too high. Cancel it.”
Me: “Okay.”
(I cancel it.)
Woman: “Scan it again.”
Me: “Um, okay?”
(I scan it again.)
Woman: “No, the price is still too high. Cancel it.”
Me: “Uh…”
(I cancel it again.)
Woman: “Scan it again.”
Me: “Ma’am, the price isn’t going to change.”
Woman: “You don’t know that!”
(This goes on for several minutes to the point where I have to call a manager over to deal with. Eventually she leaves, without the cookies.)
Trainee: “Did that really just happen?”
Me: “Yup.”
Trainee: “Is customer service always like this?”
Me: “Yup.”
Trainee: “I should get my stupidity vaccine updated, shouldn’t I?”
Me: “Yup.”
Question of the Week
Have you ever served a bad customer who got what they deserved?