Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

That’s The Way The Cookie Gloriously Crumbles, Part 2

, , , , , | Right | March 17, 2021

We do not sell normal textbooks at our store; however, we do sell nursing and some law textbooks. Because of the high price and the fact that each of the textbooks comes with a digital download and CD, all of these are shrink-wrapped. We tell each customer when they purchase these that they cannot return them unless they are unopened, and it has to be within seven business days — seven days shorter than our normal return policy.

A customer comes up to the front with a return and immediately apologizes, stating that this will be the hardest return that I have to do today. I’m bracing myself for the worst kind of return — a book damaged or ripped — and she pulls out one of the nursing textbooks we sell.

It’s still in its packaging, with the receipt taped to the front of the shrinkwrap.

I look up to her and ask my standard questions.

Me: “Was anything wrong with it?”

Customer: “No, I just realized that I’m not cut out for nursing and wanted to return it. I know I’m a bit late with the receipt, so if you can only give me partial credit or nothing at all, that’s fine.”

I quickly scan the receipt.

Me: “You bought this three days ago? The packaging is still unopened. Do you have the card you paid with it on you by chance?”

Customer: “Yes, actually; I was planning on buying some other books.”

Me: “Okay, well, this all looks in order, so if you insert your card, you’ll be getting $156.88 back on your card, but since it’s the weekend, it won’t go back on until Tuesday.”

Customer: “Wait, seriously?”

Me: “Yes, ma’am. You are within the return policy, so you’ll be getting the full amount back.”

Customer: *Nearly in tears* “I didn’t expect that at all! I bought a textbook from the campus, and even though it was unopened, they told me I could only get $30 back. Thank you! You just made my day!”

Me: “Well, I’m glad I was able to help! You are one of the easiest returns I’ve done in a while, so if you could sign this, you can get on your way!”

I hand her a return receipt that comes with a coupon for a BOGO cookie over in our café.

Customer: “What kind of cookie do you like?”

Me: “I think the chocolate chunk is the best, but my coworkers usually say the peanut butter one.”

Customer: “Okay, thank you.”

Ten minutes later, she comes up to me at the register and hands me one of our chocolate chunk cookies.

Customer: “Thank you so much again! I really appreciate it! This is for you!”

Me: “Thank you so much! I didn’t expect that!”

It made my day to see someone who was so sweet get exactly what she deserved!

That’s The Way The Cookie Gloriously Crumbles

This story is part of our Feel Good roundup for March 2021!

Read the next Feel Good roundup for March 2021 story!

Read the Feel Good roundup for March 2021!

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

I have a story to share!