That’s Rich Coming From You
(I work as a sales associate at a very popular children’s store in a very busy mall. As we are cashing out a customer we are supposed to capture their email so we can send them coupons and promotions. A customer returned $300 worth of clothes and is now making a purchase.)
Me: “Would you like to leave your email so we can send you a 20% coupon for your next purchase?”
Customer: “No, I am rich.”
(I look at her with a little look of shock and she points around the store.)
Customer: “I make more money than any of you!”
(After working a full shift during ‘back to school,’ I lose my patience.)
Me: “With all due respect, if you really are as rich as you say, don’t you think it would have made more sense to donate the $300 worth of children’s clothes to a charity?”
(Customer finished the transaction, grabbed her purse, and left – flipping me off!)
Question of the Week
Have you ever served a bad customer who got what they deserved?