That’s Really Not How Customers Work, Buddy

I do tech support over the phone. Customers can rate their experience after their call on a scale of one to ten.

A customer rated me a ten, but their impression of the company overall was rated a two, stating that we generally sucked but that I did a good job.

My supervisor reprimanded me.

Supervisor: “If you were actually good, it would have erased all his negative thoughts about the company.”