That’s One Way To Describe The Patient’s Prognosis
(I work in a large multi-specialty medical office, and today my coworker and I are working for the nephrologist (kidney doctor). When booking return appointments, our schedulers write the abbreviation “f.u.” (follow-up) in the reason for visit, and then put the disease the patient is following up on. My coworker prints out the schedule for the day and starts cracking up. I look over and she hands it to me, still laughing.)
Coworker: “Here, do you notice anything about the first patient’s reason for visit? Read it carefully.”
(The scheduler had booked a follow-up for chronic kidney disease, abbreviated CKD. Thus, the schedule read “Patient Name: f.u. CKD.”)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.