That’s One Long Walk
(At my store, we don’t do holds. I ring up a woman and her total comes to $150.)
Customer: “My husband has my wallet, but he’s walking towards the store. Can I leave my stuff here while I go get it?”
Me: “Yes. We don’t normally do this, but because your husband is walking towards the store, we will.”
(I go on break four hours later, and they haven’t come back yet. My manager insists I put all her stuff back, so I do. Come ten pm, when the store is closing, the couple comes back angry that I put stuff away.)
Customer: “You didn’t say you had a time limit!”
Me: “Well, it’s been six hours, and you told me your husband was walking!”
(She walked around and gathered everything together but didn’t let me ring her up just to be petty.)
Question of the Week
Have you ever served a bad customer who got what they deserved?