That’s Not What “Discriminating” Means
We have a mobile app for our restaurant on which you get app-specific offers. I got three calls in one night from one lady because she wanted an offer that was advertised on signs on our lot but only available through the app.
Lady: “You’re discriminating against me because I don’t have a smartphone! I’m on a fixed income!”
I was supposed to magically find a way to give her the better price. The best part? The app would have given her a discount one item, no multiples. She was buying five and wanted the discount on ALL of them.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.