That’s… Not What Banks Do

, , | Right | June 26, 2020

Caller: “I gave my bank your company’s information but you haven’t taken a payment yet.”

Me: “I am sorry, sir, but it does not look like you’ve set up with our autopay function, so we won’t know which bank to request the payment from.”

Caller: “You mean I have to give you my bank information for you to take the payment?!”

Me: “Yes, sir. Otherwise, if you’re using your bank’s bill pay information, they should send a payment for you to us. If they haven’t yet done so, that is something you’ll need to discuss with your bank.”

Caller: “That is so stupid! You should take my payment when I’ve given my bank your information!”

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