That’s Not The Least Bit Shady
I work at a doctor’s office. This is my first call ever out of training.
Patient: “I need someone to say that I’m taking [medication].”
Me: “We can definitely set you up for a medical consult, but it’s up to the doctor after that. We cannot guarantee that you’ll be given any medication.”
He starts yelling at me.
Patient: “I need to be on it for a polygraph!”
He screams at me a bit more.
Me: “Sir, we can’t do anything court-related, especially for medication, as this is telehealth; we cannot provide paperwork for court. Plus, the first visit is usually just a consultation. We can’t guarantee you’ll even be prescribed meds, and we for sure cannot backdate it.”
He said some really unpleasant things in a very typical angry customer way and disconnected the call. I internally praised every god ever.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
