That’s Not In The Rule Books

| Right | April 4, 2017

(I work for a large company producing strategic board and tabletop games. We often get new releases or rules updates and expansions to existing games. Whenever we get new rule books, we reserve one for customers as a view copy. Therefore, we can’t sell it directly, but we can place an order for our customer, so he can pick up his copy in our store a week later or get it delivered home. This happens shortly after the release of a new expansion on a Saturday.)

Customer: “Okay, I’ll take it.”

Me: “All right, let me just place an order for you and your copy will arrive next week. Will you pick it up or should we deliver it to your home address?”

Customer: “No, I’m just taking that one.” *points to our view copy*

Me: “Unfortunately, I can’t sell you this one, since the company demands that every store always has a view copy for customers to browse in. Still, if I place your order today, your copy will arrive around Wednesday.”

Customer: *after a moment of silence* “Guess I’ll just order myself from home, then.”

Me: “You’re free to do that, but as a suggestion: placing the order via our store helps us as store employees, since corporate only sees it as our sale if you place it directly here.”

Customer: “Well, maybe I don’t want to help you people preventing me from buying the book I want!”

Me: “So, you’ll gladly give your money to the corporate that prohibits us from selling you the book, but deny to help the folks who try to give you a solution?”

Customer: *after another moment of silence* “That’s pretty stupid, isn’t it?” *pauses* “Anyway, I’ll do it. I’m angry and someone has to suffer for it.”


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