That’s Not How A Bookstore Works…
(I work at a well-known bookstore. This occurs while I am covering someone’s break at customer service.)
Customer: “Hello, I was wondering where your ghost-writer section is.”
Me: “I’m sorry. We don’t have a section of books that were written with ghost-writers, but I can help you find one. What genre are you looking for?”
Customer: “I’m not looking for a book. I’m looking for a ghost-writer.”
(I begin to process that she is asking me for a person.)
Customer: “I’m writing a book and it is too hard, so I thought I’d come here and find someone to write it for me.”
(I have to take a few minutes and explain to her that we don’t write the books, only sell them. I’m not quite sure she gets it. After she leaves, I go back to my coworker and tell him what happened.)
Coworker: “You should have sent her to me. I would’ve charged her $10,000 a chapter!”
Question of the Week
Have you ever served a bad customer who got what they deserved?