That’s (Not) A Wrap Folks

Me: “Good afternoon.”

Caller: “I was there at lunch today and got take out. When I got home I realized I had a salad and not the wrap. Your staff obviously can’t get an order right. You better rectify this. I am not impressed at all.”

Me: “What did you order?”

Caller: “A caesar salad.”

Me: “But isn’t that what you got?”

Caller: “But I wanted the caesar salad wrap. You guys screwed up.”

Me: “We don’t have a caesar salad wrap. Did you tell the cashier that you wanted a wrap?”

Caller: “You have caesar salad wraps, so she was pretty stupid if she didn’t know what I wanted.”

Me: “We have a roma chicken wrap with caesar dressing and feta. Is that what you wanted?”

Caller: “Well, your business is pretty stupid if you call a salad a caesar salad but don’t call a wrap that when you have one. I expect to be compensated for your stupidity.”

Me: “So you want to be compensated because you ordered the wrong item and our staff didn’t tell you that you really wanted something else?”

Caller: “Well… yes!”