That’s Just Golden
(Note: we deal with the airline employees.)
Me: “Customer service, this is [My Name]. May I have your file number?”
(The airline employee gives his file number, and I verify his information is correct.)
Me: “How can I help you?”
Airline Employee: “Promise you won’t laugh.”
Me: “I’ll try, sir.”
Airline Employee: “I’m calling to report that a customer relieved himself in one of the Electronic Check-in Units. I need to ask for a tech to come out and make sure there’s no damage to the computer.”
Me: “Oh, my gosh, of course. Where in the airport is the machine?”
Airline Employee: “It’s near Gate 27. We call it Irregular Operations because that’s where — no pun intended — the customers have to go to get their tickets when they’re pissed off.”
Me: “Well, sir, I’m writing this up as being water damage that the tech will need to check out. Is there anything else I can do to help you?”
Airline Employee: “You got any Febreeze?”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
