That’s It, I Fold
(I am trying to help a customer find out what she backed up onto her external hard drive.)
Me: “Go ahead and open any folder.”
Customer: “I opened an Internet browser. What now?”
Me: “No, we need to open a folder, not a program.”
Customer: “What’s a folder?”
Question of the Week
Have you ever served a bad customer who got what they deserved?
