That’s How They Price-Catch You Out

A customer comes to my counter wanting to return and then price-match something he bought a week ago. I process his return back to his original form of payment, and he tries arguing that with me for a while, grumpily accepting that it is policy. Then comes the price match.

Customer: “So, I found the price-match on [Large Chain]; here’s a photo of it.”

Me: “I’m sorry, but we do have to verify it through our phones for our policy.”

I continue to search for it, not finding it through our app and searching on [Large Chain]’s website. Instead, I notice it’s a different model by one number.

Me: “I’m sorry, sir, but these are different items; the discounted item is a different model.” 

Customer: “Oh, this is how they get you, huh. So, you’re telling me I can’t have my money?”

Me: “Not at all. If you can find the same item for a cheaper price, we are glad to match it.”

Customer: “Well, since you’re a b****, you’d better get your manager up here.”

I then call for a manager and start processing customers behind him while hearing my manager say the same things to him. The customer then decides to leave, yelling.

Customer: “F****** scam artists, stealing my money on junk, stupid company.”

Manager: “Can I buy this 75-inch TV for the price of a 32-inch TV? They are the same brand!”