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That’s How The Cookie Infuriatingly Crumbles

, , , , , | Right | February 4, 2021

I work at a fast food restaurant and I deal with my fair share of rude and wacky customers. But recently, I dealt with this customer that comes through the drive-thru almost every single day. She has already ordered her food and is back for cookies.

Customer: *Immediately as she pulls up to the speaker* “HELLOOOOOOO?!”

Me: “Welcome to [Restaurant]. How can I help you?”

She orders cookies.

Me: “All right, your total will be $1.06 at the first window.”

Customer: “MAKE SURE THEY’RE FRESH!”

She pulls up to my window and hands me eighty cents.

Me: “It was $1.06 and you gave me eighty cents.”

Customer: “No, I gave you $1.06. I counted!”

I then proceed to pick up the change she handed me and count it right in front of her, proving she only handed me eighty cents.

Customer: “Well, that’s all I have.”

I normally would let this slide because it’s just twenty-six cents she’s missing, but she’s noteworthy for being extremely rude, and she is yelling at me, so I hand her money back.

Me: “I’m sorry, we can’t sell food unless you have the money to pay for it. Have a good day.”

She then pulled up to the second window and pretended she had paid for her cookies. My coworker was unaware that she hadn’t paid for them, so she gave her the cookies… and the woman got away with free cookies.

The next time I see this woman come through the drive-thru again, I’m gonna ask my manager if I should ask the woman for the $1.06 she still owes for the stolen cookies, as I could get in trouble because of her.

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