That’s Common Sense Out Of The Window
Tech Support | Right
| March 31, 2014
(I am doing a new PC rollout for a very prominent technical engineering company. This conversation occurs one day after giving them a brand new PC.)
Me: “I understand your new computer won’t boot up.”
Client: “Yes. It worked fine yesterday, but this morning it won’t load.”
(I look at the start up and find that the entire Windows Folder has been removed.)
Me: “Did you edit anything yesterday before shutting down?”
Client: “Yes, I went through and deleted everything that I didn’t recognize.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
