That’s A Wrap!

(I work part-time at a popular national chain with quite a few franchises scattered about. We have a variety of meals which you can have made in either a wrap or a roll, for which we specifically ask the customer for when they order. From this particular customer’s actions, I would guess English is not their first language.)

Customer: *holding what appears to be a chicken schnitzel roll* Excuse me! I ordered a roll and you have given me a burger!

(I get my manager over because customer complaints have to be directed to them.)

Manager: “What you have there is a roll; we only serve wraps and rolls; that is the latter.”

Customer: “But this is not a roll! This is a burger! See, it’s made in a bun, not rolled up!” *shows us what it looks like in detail in case we didn’t understand*

Manager: “That isn’t a burger. It is a roll. It is similar but if you asked for a roll and not a wrap then that is what they will make for you.”

Customer: “Don’t pretend like I don’t know how rolls work. See up there?” *points to a wrap on menu* “THAT is what I want, d*** it. I want it ROLLED UP like that!”

Manager: “So, what you want is a wrap…?”

Customer: “NO, I want a ROLL for th—” *the penny drops* “Oh… s***.”