That’s A Whole Lotta Cake, That’s A Whole Lotta Trouble

I work in a corporate call center for a big chain grocery store. Today is Father’s Day. It’s my first call of the day and I can tell immediately that it’s gonna be one of those calls by her tone when she says:

Customer: “I need to make a complaint. I don’t usually like to complain, but this is unacceptable.”

She called her store’s bakery for a same-day cake pickup of a simple cake, lemon filling. It didn’t even need writing on it. The employee she spoke to said that she couldn’t take the order today because she was the only cake decorator in today and she was already very busy.

Because it’s Father’s Day.

Customer: “I’ve never felt so disrespected! She turned my order down! How dare you not take an order?! Do you not want my money? I decided to call the bakery back and tell the employee that I was gonna call corporate because I didn’t like that they weren’t able to do my order. The employee got her manager, and the manager said they could have the cake ready after three, but then they checked the inventory and there wasn’t any lemon filling. I’ve never been denied a cake before! It was inappropriate and disrespectful for them to be out of lemon filling and for them to tell me that they couldn’t take my cake order!”

They were understaffed, and it was Father’s Day, and she wanted a same-day order. I so wished I could’ve reached through the phone and smacked some sense into her.