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That’s A Non-Answer

, , , | Right | February 9, 2021

We answer calls for storage facilities when the office itself is not able to get to the phone. This usually happens when their staff are helping other customers or giving tours out on the site.

Me: “Thank you for calling [Business]. With whom do I have the pleasure of speaking?”

Customer: “My name is [Customer]. Is this the office directly or…?”

Me: “No, ma’am, you have reached the answering service for the office. Is there something I can help you with?”

Customer: “No.”

Me: *Pauses* “Well, okay. Would you like me to send a message to the office so they can give you a call back as soon as they’re available?”

Customer: “No, I won’t answer.”

Me: “…”

Customer: “I’ll just keep calling back.” *Click*