That’s A Latte To Take In
(I work in a large, busy coffee shop. I am assisting an American customer who is reading our menu very closely. We offer iced coffees, including iced Americanos, lattes, and mochas.)
Customer: “Okay, the iced Americano. This says that is dairy-free. What makes it dairy-free?”
Me: “There’s no… dairy in it. It’s made with water and coffee.”
Customer: “Okay, could you make me that, but with some milk in it?”
Me: *trying to be chipper and patient* “Yes, of course! How much milk?”
Customer: “Oh, all milk. Coffee, and then milk instead of water.”
Me: *trying not to laugh* “Okay, no problem!”
Customer: “Wait… does that just make it an iced latte?”
Me: “Yes… Yes, it does.”
Customer: “Ah, never mind. I don’t want that, then. I’ll just get a smoothie.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
