That’s A Completely Different Function

(I am working nights at a help desk for hotel guests that need assistance connecting to WiFi. The customer can’t get online because the laptop’s WiFi is off. I calmly try directing their attention to the FN key (function key) + the key with WiFi signal on it (F6).)

Me: “To enable WiFi simple press and hold the FN key Then tap F6.”

Customer: “Don’t get impatient with me, sir.”

Me: “Oh, I’m not; just letting you know how to turn on your WiFi.”

Customer: “Let me talk to your supervisor!”

Me: “Okay… I can help if you would simply press the—”

Customer: “Supervisor!”

Me: “Okay, one moment…”

Supervisor: “This is [Supervisor]. How can I help?

Customer: “Your tech is being rude and telling me to press the FN key over and over. It’s unprofessional!”

Supervisor: “Do you see the space bar?”

Customer: “Yes.”

Supervisor: “Look three keys to the left; what does it read?”

Customer: “Oh, my god, I thought he was telling me to press the ‘effin’ key! I’m so sorry.”