That Was Their Grande Scheme

| Right | July 19, 2017

(I’m a barista at a popular cafe where we use Italian names for our drink sizes. Grande is our medium size, and I have been trained to suggestively sell grande size. This happens a few times a day.)

Customer: “I’ll have a coffee.”

Me: “Sure, will that be grande size?” *holds up grande cup so customer can see what size it is*

Customer: “No.”

Me: *waits for customer to clarify for a few seconds before…* “What size would you like?”

Customer: *points at cup in my hand* “That one. The medium.”

Me: “Grande it is!”

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