That Was Their Grande Scheme
Coffee Shop | Right
| July 19, 2017
(I’m a barista at a popular cafe where we use Italian names for our drink sizes. Grande is our medium size, and I have been trained to suggestively sell grande size. This happens a few times a day.)
Customer: “I’ll have a coffee.”
Me: “Sure, will that be grande size?” *holds up grande cup so customer can see what size it is*
Customer: “No.”
Me: *waits for customer to clarify for a few seconds before…* “What size would you like?”
Customer: *points at cup in my hand* “That one. The medium.”
Me: “Grande it is!”
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
