That Story Doesn’t Hold Frozen Water

I work for a power company in the call center.

Caller: “Why is my bill so high?!”

Me: “We just had a solid few months of below-freezing weather, so some bills will be higher if you keep your heat running the whole time.”

Caller: “But I haven’t had it running!”

Me: “What temperature do you keep your thermostat on?” 

Caller: “I’ve never turned the heat on as my house is naturally insulated.”

Me: “How did your pipes not freeze if you don’t use your heat and your hot water is off at the breaker?”

Caller: “…” *Click.*

Try to think of a better lie next time.