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That Sounds… Reasonable?

, , , | Right | CREDIT: Rude-Mode-3137 | October 2, 2021

Caller: “Why is your company taking money out of my account every month?”

Me: “So, you don’t have a policy with us, but you are being charged every month. And you’d like the charges to stop?”

Caller: “That’s right! I don’t have a policy with you, so stop charging me!” *Pauses* “At least, I don’t think I have a policy with you. If I do have a policy with you, and you’re charging me, then that’s fine. But if I don’t have a policy and you’re charging me, well, I’m just not okay with that!”