That Snow Reason To Cancel

, , , , | Right | August 16, 2018

(I work at a hotel up in the mountains of Idaho. We get a lot of snow, to the point it still snows during the summer. We have a fifteen-day cancellation policy.)

Me: “Hello. Thank you for calling [Company]. My name is [My Name]. How can I help you?”

Customer: “Yes, I would like to cancel my reservation for next week.”

(I explain the policy, and tell her that we will keep the deposit which is equal to the room rate.)

Customer: “That is the stupidest thing I have ever heard. I would like to talk to a supervisor. I’m canceling because there is snow up there.”

Me: “I’m sorry? You’re canceling because of snow? It is the middle of December.”

Customer: “Get me your supervisor.”

(I put her on hold and explain it to my supervisor.)

Supervisor: “Wait, she wants to cancel because we have snow?”

Me: “Yes. Why was she coming to the mountains in winter in the first place?”

(The customer didn’t end up canceling. Where did she think she was going? She only lived two hours away.)

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