That Makes Two Of Us
Call Center | Right
| February 11, 2013
Caller: “Hi, I’m returning a call here?”
Me: “Yes? Are you looking for health insurance?”
Caller: “Well, yes.”
Me: “Great! Do you have the name of who called you? If not, I can just transfer you to an available agent.”
Caller: “Well, that’s the thing. I have a note and it says Linda.”
Me: “Okay, well—”
Caller: “Do you have a Linda? Because my name is Linda, and I’m worried I just wrote my own name down.”
Me: “We have a Linda. I’ll transfer you.”
Caller: “Oh, thank goodness!”
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What is the most wholesome experience you’ve ever had?