That Just Crossed A Line
(It is a slow night. I have no one in my line. My coworker behind me has two customers. One is taking very long to finish.)
Coworker: “Hey, [My Name], can you take her?” *points to the other customer*
Me: “Sure!”
(The lady and I start to put stuff on my line. I have my back turned to the register, and when I put some of the lady’s stuff down, I see that someone has just come on my line.)
Me: “Oh! Hello, I’m sorry but this lady is—”
Customer: *on my line* “WHAT THE H*** ARE YOU DOING?!”
Me: “I… I am taking this lady’s stuff on my line because she has been waiting. I’m sorry, but I did not see you. You can go to register five if you—”
Customer: “Where is your manager?”
(By this time, I am starting to check out the lady.)
Me: “I… I don’t know. I think he left.”
(I finish up with the lady and start to ring the other customer up.)
Customer: “I am going to talk to your manager. You should have not done this.”
(I finish and she goes to the front end. I am about to cry because I have only had this job for a few months and need money. My coworker behind me is trying to calm me down. One of the front end people comes to me and asks what happened. I tell her.)
Me: “I was just trying to help.”
Front End Coworker: “Okay, don’t worry about it.”
(She goes back, and I see the customer leave the store. My front-end coworker comes back and tells me that I am not in trouble.)
Me: “Thank you.”
Question of the Week
Have you ever served a bad customer who got what they deserved?