That Is Not Our Foreign Policy
A customer calls in wanting to discuss his cable bill.
Customer: “So, next month I will have ten years of history with you guys?”
Me: “Yes! Ten years on May eleventh.”
Customer: “Okay. I am going to need ten years of credits for all the foreign-language channels you’ve been sending me for a decade.”
Me: “I’m sorry, sir, but our channel bundles don’t work that way. Only premium channels are a la carte. The rest are in bundles so we can’t credit for what you are asking.”
Customer: “Okay. I’ll speak to an attorney.” *Hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
