That Information Was Not Downloaded

I work for a photography company that sells souvenir photos at a small amusement park. We offer a digital download option.

Guest: “I don’t understand this digital download thing I bought yesterday.”

Me: “Oh, I’m sorry. They should have explained it at the time of purchase.”

Guest: “They kept saying I could print as many as I want. I just don’t understand how I’m supposed to do that.”

Me: “Well, if you still have your receipt, you’ll find our website and your ID code at the bottom. You just go to the website, type in your code, and download it to your computer from there.”

Guest: “Oh, it’s a download?”

Me: “Yes, sir. The digital download is a download.”

Guest: “Oh, they didn’t tell me.”