That Head-Desk Was Very Warrant(y)ed
I sell fairly high-end custom props. A few months after selling a £250 electronic item to a customer who moved back to the Far East, I had this conversation via Facebook.
Client: “It’s broken.”
Me: “Well, you have a warranty. If you send it back, I can have a look for you.”
Client: “I already opened it and took it apart to try and fix it.”
Me: “That will have invalidated your warranty as per my terms and conditions. Do you have any electronics or wiring experience?”
Client: “No.”
Me: “Can you send it back, then?”
Client: “Well, I’m in Malaysia now.”
Me: “…”
Client: “My friend here is looking at it now, though. He’s an electronics expert.”
Me: “I’ll try and offer any advice I can.”
Client: “My friend says he doesn’t know how to take it apart.”
Me: *Head/desk*
