That Hasn’t Been Made Up Yet

, , , , | Right | August 19, 2019

(I work in the health and beauty section of a big-box style store. I overhear the pharmacist direct a customer to a specific aisle, so I stop them to see what they need help finding.)

Me: “Were you guys looking for something in particular?”

Customer: “I’m looking for astringent. [Specific Brand] carries it.”

Me: “Okay, let’s see what we can find.”

(I lead her over to the aisle and can’t find what she is describing.)

Me: “I’m sorry but it looks like we don’t carry that product. What do you use it for? I might be able to offer similar items.”

Customer: “I use it to help my skin since it’s oily, and I also use it before I put on makeup because it helps it stay on better.”

Me: “Wait. Are you looking for a primer or something more like a toner?”

Customer: “What are those?”

Me: “Primer is the first base for putting on makeup. It sometimes has extra benefits for addressing skin concerns, but it just makes the makeup last longer through the day. Toner helps with pores, evening out the skin’s tone, and helps the skin with excess dirt and oil.”

Customer: “I want that.”

Me: “Which one? They are two separate products.”

Customer: “I want one that does both, though.”


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