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That Had Better Have Been A Really Good Sandwich

, , , , , | Working | September 21, 2020

I go to an international hamburger shop for a late lunch. The shop is basically empty, but after I place my order, it is several minutes before my order is ready, despite being a very simple order.

Rude Worker: *Laying down my tray* “We messed it up.”

She then turns and vanishes into the back before I can say anything. I assume her statement is an explanation for the delay and take my order to the table. However, when I open up my sandwich, I find that they had given me a burger rather than the chicken sandwich I ordered.

I go back to the counter and have to wait for a minute or two before the employee from before wanders out again.

Me: “Excuse me. You gave me the wrong sandwich.”

The rude worker stares blankly at me.

Me: *Holds up my receipt* “I ordered a [Chicken Sandwich] and this is a burger.”

Rude Worker: *Shrugs* “We mixed it up.”

Me: *Expectant pause* “So, can you fix it, please?”

The rude worker rolls her eyes before scooping up my tray, turning, and dumping the entire contents into a large trash can by the counter, and then walking off into the back.

Me: “Hey!”

No response. I wait for a few more minutes, calling out a couple more times, before a different worker walks out, looking a bit confused.

Helpful Worker: “Oh, have you been helped?”

Me: “No. I ordered earlier, but your coworker gave me the wrong item, and when I asked for the right item, she dumped the meal in the trash and ran off into the back.”

I hold out the receipt that I am still holding and point toward the trash can. The worker checks them both, a look of utter bafflement on her face.

Helpful Worker: “Oh. Well, I’ll get this made up for you right away.”

In just over a minute, I have my meal and am headed back to my seat. The rude worker comes back out and apparently decides she needs the last word.

Rude Worker: *Almost shouting* “Are you happy now?!”

Helpful Worker: “[Rude Worker]! What the h***?!”

I ended up just picking up the meal and leaving the restaurant to eat elsewhere.

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