That Girl Is Trouble… For The Customers

, , , , , | Working | February 21, 2019

(I work at a kiosk inside of a mall. This particular kiosk is even smaller than many other types of kiosks, so it’s exceedingly rare for there to be two or more employees at the same time. I have just handled a customer complaint, and after my attempt to remedy the situation, I get a call from my boss.)

Boss: “Hey, just calling to check how things are going.”

Me: “Yeah, I encountered a little problem not too long ago. Who was working last Saturday?”

Boss: “I was.”

Me: “Sorry to ask, but are you 100% sure? You didn’t hire anyone new or anything?”

Boss: “No, why?”

Me: “Well, a customer just complained about something that happened last Saturday. I’m having a hard time believing it was you because it’s not likely you would’ve made this kind of mistake, and the customer was complaining about a female employee. I thought we were all dudes here.”

Boss: “Did you say a female employee? Oh, g**d*** it. Not again!”

(It turns out his girlfriend visits him at the kiosk to hang out, and when he steps away to go to the bathroom or grab lunch from the food court, she approaches every passing mall patron very aggressively. Of the few sales she manages to obtain, she doesn’t explain the products or the kiosk’s policies adequately, causing frustration to the customer down the line. My boss still isn’t sure why she does this, because she isn’t getting paid for this work, and he has asked her, multiple times, to stop.)

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