That Drink Sounds Really Nice, Actually…
I work in a small chicken place in a relatively rural Australian town. We’re between two larger cities, so we often get a lot of people coming in from the highway. We also get the same bad jokes all the time from customers thinking they’re being funny, so our manager takes them on thanks to our store being privately owned and not a chain.
I am taking orders at the drive-thru.
Me: “Is there anything else I can get you?”
Customer: “A million dollars!”
Me: “With or without cream?”
Customer: “Huh?”
Me: “The ‘Million Dollars’ — the shortbread syrup flavoured coffee drink. With or without cream?”
That’s when the customer notices our expensive “specialty” drink selection at the very bottom of the menu with a lot of creative names. At this point, the customers can usually admit they made a joke lame enough to warrant a menu item being named after it, or they pony up. I honestly thought no one would spend $12 on a crappy coffee drink instead of admitting the former, but I guess my manager knows retail better than I do.
Customer: “Uh… without cream. Please.”
Other drinks on the “specialty list” include “The Winning Lottery Numbers”, “Your Phone Number”, “World Peace”, and so on…
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Question of the Week
Have you ever served a bad customer who got what they deserved?
