That Doesn’t Cut Any Icee With Me
(I work at a very well-known fast food restaurant in a small town, which happens to be right next door to our biggest competitor. I’m listening to this exchange in our drive-thru via headset.)
Customer: “Can I get an Icee?”
Coworker: “I’m sorry, sir, we don’t sell Icees.”
Customer: “What? Look, I just want an Icee. A cherry one.”
Coworker: “Sir, we don’t sell Icees. Can I get you something else?”
Customer: “The f*** you mean, you don’t see Icees? I’ve gotten one before. Just get me a d*** Icee!”
Coworker: “Sir, we don’t, nor have we ever, served Icees. If you go next door, I’m sure they can help you out.”
Customer: “You mean this isn’t [Competitor]?
Coworker: “You’re at [Store].”
Customer: “S***!”
(He drove away without a single apology.)
Question of the Week
Have you ever served a bad customer who got what they deserved?