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That Complaint Is So Last Year

| Right | July 18, 2017

(I’m walking a customer to a product she has asked for when she suddenly stops walking and grabs my arm.)

Customer: “You know, I just wanted to tell you that I had a really bad experience in this store. I asked a woman for help, and she said she was too busy to help me.”

Me: “I’m so sorry about that. When was this?”

Customer: “It was about a year ago. I’ve regretted not saying something all this time!”

Me: “A year ago? Ma’am, I apologize, but there’s not much I can do to track down an associate and discipline them for something that happened a year ago.”

Customer: “It was a woman!”

Me: “…”